24/7 Support Department
1win strives to improve its services to ensure players experience no problems. However, if users do encounter any issues, they can contact customer support. This department is available 24 hours a day, 7 days a week. Managers specialize in various areas, allowing them to resolve any issues quickly and efficiently. For the convenience of players, the company offers 4 ways to communicate.
| Contact Method | Details |
|---|---|
| Online chat | On the official website and mobile app 1Win |
| |
| Hot line | +74950888899 |
| Telegram Bot | @FAQ_1win_bot |
Email is the ideal option for players experiencing serious issues. This method allows users to attach necessary files and describe the issue in detail. Requests can take up to 24 hours to process and respond to.
Online Chat
Players use live chat when they have minor issues or questions. All they need to do is click the message icon, provide their account information, and initiate a conversation with a support manager. Typically, resolution takes no more than 10 minutes.
Hotline
Players can also call the hotline and speak with a live operator. The manager will ask clarifying questions to better understand the issue and resolve it as effectively as possible. This is also a quick way to resolve the issue, with an average resolution time of up to 10 minutes.
Telegram Bot
Users can get a quick response through a Telegram bot. To do this, players need to activate it, select the language of communication, choose a request category, the question they’re interested in, and receive a response.
What requests are processed
1Win support managers are knowledgeable in a wide range of areas, allowing them to resolve issues of any complexity. The most common issues include:
- Technical problems. This includes difficulties with withdrawals, deposits, registration, and betting;
- Complaints. Users can report any violations by the company;
- Legal disputes between players and 1Win India;
- Profile-related questions. This includes verification, password recovery, and self-exclusion.
Guidelines for contacting support
To ensure that a player’s request is addressed as quickly as possible and that they are satisfied with the response, users should be aware of the following:
- Players are required to provide all necessary personal information to submit a request;
- For a complete picture, users must attach screenshots or other evidence that confirms the issue;
- Players are required to answer all questions from support managers;
- Users are required to communicate respectfully with support managers;
- If customer support is unable to resolve the issue, it will be forwarded to 1Win management for consideration;
- If the parties fail to reach a consensus, they have the right to resort to arbitration in India.
